This post is part of a series sponsored by EZLynx.
Management systems can make or break a new agency. In the best cases, an agency management system (AMS) can be the mastermind behind the scenes that keeps everything running smoothly – like that highly productive employee who always has your back. For those who have experienced AMS at its worst, phrases like “duplicated data entry” and “manual process” may be enough to make you start pulling your hair out. But wait!
Finding an AMS that becomes your most productive employee is possible. You just need to know what questions to ask so you can make the right choice. Here’s a list of 10 important questions to ask yourself when comparing agency management systems so you can choose the one that will make your agency successful (and let your hair keep that whole money).
1. Can it easily integrate with your benchmark?
Time is money, right? And no one wants to waste precious minutes on duplicate data entry. A management system that easily integrates with your benchmark is a game changer. Think of it as a dynamic duo working in perfect harmony. This integration enables you to enter information at once, increase quoting accuracy and help you issue quotes, reach new markets, and close business faster than you can say “policy.”
2. Is it on the cloud?
Cloud technology is like having a highly secure, always-accessible digital fortress for your data and systems. And there are no large servers taking up space in your office. The cloud offers scalability, flexibility, and advanced security features like multifactor authentication (MFA) to keep your data safe and sound. Plus, it can help you reduce costs, improve innovation, and streamline operations, keeping you future-ready.
3. Does it give you the ability to automate processes?
We all have those repetitive tasks that feel like the perfect time. Automation can help. By automating routine processes, you can regain valuable time to focus on important things like building relationships with clients and entering new business. Plus, automation reduces those pesky manual errors and frees up your team to focus on more strategic and fulfilling tasks.
4. Does it use data analytics to help you make better decisions?
Data is power, especially when it comes to making smart business decisions. A good management system collects valuable information and turns it into actionable intelligence. Think of it as having a crystal ball that reveals key performance indicators (KPIs) and helps you optimize your activities for maximum impact.
5. Does it provide digital connectivity to key industry stakeholders?
Seamless communication is essential in today’s connected world. A management system that provides strong digital connectivity connects you with insurers, insurers, and everyone in between. This streamlines market discovery, accelerates policy citations, and enables seamless data exchange, putting you at the center of the digital ecosystem.
6. Can it provide a pleasant digital experience for your customers?
Modern customers crave convenience and self-service options. A management system with robust customer portals and self-service tools empowers customers to access policy documents, make changes, and get the information they need—all on their terms. This not only improves customer satisfaction but also frees up your agents to perform complex tasks.
7. Does it offer third party integration?
Think of your management system as the heart of your tech ecosystem. The system’s open and extensible architecture allows you to seamlessly integrate with other key tools and platforms, creating a powerful, customizable technology stack that evolves around your business.
8. Is it mobile?
Since most of us are always on the go, travel is important. A management system with mobile apps for both employees and customers keeps everyone connected and productive—no matter where they are. Agents can access information from the platform, and customers can manage their policies with a few taps on their phones. It’s easy.
9. What is the boarding process?
Switching to a new system can feel overwhelming, but it doesn’t have to be. A smooth and efficient onboarding process is essential to minimize disruption and get your team up to speed quickly. Be sure to ask the technology provider about the timeline, data conversion process, and support services available to ensure a smooth transition.
10. Does the company value innovation?
The insurance industry is constantly changing, and you need a technology partner committed to staying ahead of the curve. Look for a company that invests in research and development, regularly releases new features, and actively seeks customer feedback.
Choosing the Right Management System for Your Company
By asking these 10 important questions, you’ll be well on your way to choosing the management system that best suits your needs—one that streamlines operations, empowers the team, and delights your customers. Remember, a good management plan is an investment in the future success of your agency. So choose wisely, and get ready to watch your business soar!
Want to know how EZLynx stacks up? Check us out and start with a free trial.
Articles
Agency Tech
Interested in Agencies?
Get automatic alerts for this article.
Source link
