Allstate Helps Southern California Customers, Communities Recover From Wildfires

Allstate is here to help Southern California customers.

Customers can file their claim now: Allstate policyholders affected by the wildfires can file their claim through the Allstate® Mobile app, online, by calling 1-800-54-STORM, or their local agent.

Domestic claims: Customers can use their mobile devices or desktops to share photos or live video of home damage with the adjuster and help move their claim faster. If it is safe to do so, the adjusters will be back down ready for body inspection.

Default claims: Customers can quickly submit auto damage claims using QuickFoto Claim® using their smart device and the Allstate Mobile app. And if they want, they can connect with their repairman using Virtual Assist® to show and share a video of their damaged car to help move their claim faster.

Instant Payments: Once a claim is resolved, payments can be sent quickly to covered claims through a variety of channels, including digitally with QuickCard Pay, Fast Mobile ePayment or one of Allstate’s digital payment methods or through physical checks.

“We are here for our customers. We use customer-friendly technology and caring claims professionals to support Southern California communities affected by these wildfires.”

– Mike Fiato, Senior Vice President and Chief Claims Officer at Allstate

Allstate is here to help California communities.

When nonprofits receive funding before a disaster, they are better equipped to provide both immediate and long-term relief to affected communities. The Allstate Foundation has pledged two donations totaling $750,000 to the American Red Cross and the Center for Disaster Philanthropy.strengthening the capacity of these organizations in supporting communities affected by disasters.

Allstate helps everyone, whether they are a customer or not, to understand how insurance works, how to file claims and how to access government assistance programs.

The Disaster Assistance Center and the Allstate Good Hands Recovery guide provide general insurance information, important government resources and safety tips to help families and communities prepare for and recover from disasters.

Allstate agents are not just insurance professionals. They live and work in the communities they serve. They are local advocates available to help residents answer their questions and provide one-on-one support especially after a disaster strikes.

Disasters affect every community. And at Allstate, we believe that no one should have to face a crisis alone. We stand by our promise that “You’re in good hands with Allstate®” and work to make the recovery process as smooth as possible.

Steps You Can Take

• Check to make sure everyone is safe. First and foremost, protect the safety of your loved ones, and let others know you are okay.
• Do not enter your home unless you know it is safe. Ask fire officials before trying to get back into your home. Flare ups are possible. In your area, look for hot spots and smoking areas. Hot coals can hide in rain gutters, under decks, in crawl spaces, and in piles of wood/debris. If you are concerned that it may not be safe, do not enter.
• Start the claims process as soon as possible. Allstate customers can file their claim online, using the Allstate® mobile app, calling 1-800-54-STORM, or by visiting any Allstate agent. Customers can also use MyClaim to update their contact and payment information for faster transactions.
• Document damage. Separate damaged and undamaged items. If it is not safe to keep the damaged items, have your claims team take pictures or videos and dispose of them properly.
• Make a temporary fix. If necessary, hire a professional contractor to make temporary repairs to prevent further damage. Keep all receipts and give them to your claims team. Take pictures before any repairs are made.

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