Renewing the insurance connection with Ivans

This article was created in collaboration with Ivans.

In a recent interview with Nicole Panteloucos from Insurance Business, Kathy Hrach (pictured), senior vice president of product management at Ivans, discussed how their cutting-edge technology is transforming communication and driving greater efficiency for all insurance carriers, MGAs, and independent agencies.

Communication improves your bottom line

Ivans advanced software facilitates seamless communication between insurance carriers, MGAs, and private agencies, facilitating the transfer of critical information such as policy details, claims data, payment information, compliance forms and other important documents.

The Ivans 2022 Communications Survey revealed that 90% of agencies place more business with network companies that offer communications, highlighting that tools like Ivans are beneficial to agency profitability. However, many agencies are unaware of the full range of recruitment services available or mistakenly believe they are using all options.

Get insight with Ivans download links report

Ivans improves agency communications by offering both its software and the Communications Report for free downloads, aimed at equipping agents with valuable tools and insights for improved industry collaboration.

This real-time, custom Connections report provides a comprehensive view of current download connections. Hrach explained: “Agencies can look at all the insurance companies and carriers they partner with, lines of business and types of connections that are currently active and identify any options that are available but not being used.”

Hrach emphasized: “For example, a single agency with a single carrier may have access to up to 26 different lines of business or pickup types, allowing a wealth of information to flow seamlessly through its system.”

This feature also benefits carriers by revealing opportunities to improve their digital operations. For example, if an agency discovers that a carrier does not provide claim downloads, it can address this through the Ivans platform.

Hrach added, “If an agency sees that a carrier does not offer claims collection, but other carriers do, they can send a request through our contact report. This feedback helps carriers realize that more agencies are requesting this feature, which could lead to its inclusion in the carrier's technology roadmap.”

Benefits of link downloads

Without download connectivity, agencies can feel left behind, as they are forced to rely on manual entry of policy information. This process is not only time-consuming but also error-prone, increasing the risk of losing important information and affecting system accuracy. Such inefficiencies can lead to operational problems and reduced competition in the market.

Hrach warned: “Entering policy information manually for each new or renewed policy can cause errors. Without automated download connections, agencies are at risk of losing critical information and experiencing inefficiencies that can impact their overall operations.”

Ivans reports that agencies can save about two hours per employee, per day, with automated information exchange technology. Additional benefits include:

• Streamlined workflow: An integrated data exchange system reduces complexity by managing multiple carrier communications in a single workflow, improving efficiency and reducing errors.
• Cost savings: Automated document management reduces the resources required for manual management, resulting in cost savings and better allocation of financial resources.
• Timely customer service: Quick access to the latest information ensures quick and accurate responses, improving customer satisfaction and retention.

Emphasizing the transformative impact of adopting digital solutions, Hrach concluded: “The agencies that are truly moving forward are those that take a digital approach to providing a better experience to their users within their agency.”

To learn more about how Ivans can improve your agency's communications and streamline your operations, visit the Ivans website.