This post is part of a series sponsored by AgentSync.
Managing adjusters across multiple lines of business and multiple regions is a pain in the ass.
Issues of state diversity, tightening customer contact times after natural disasters, and highly manual aspects of the claims process have the potential to foster unprofitable relationships between adjusters and carriers.
But they don't fix the people your customers talk to on their worst days. A good relationship can strengthen a customer for life; poor interactions increase the likelihood of customer churn.
How can carriers combine the hassle of managing a repair license with the important role these insurance professionals play in your business?
Download our guide.
How to turn inventory management into a business differentiator
In our guide, we examine five best practices companies and repair firms can use with the help of a modern insurance infrastructure to reverse the current risk of obtaining repair licenses and instead turn their repair capabilities into a powerful business differentiator.
Breaking through the barriers and silos created by manual processes is not easy – these processes have been in place for years, and changing core business processes is often costly. But, by continuing to do things the way they've “always been done,” you're taking unnecessary risks throughout the maintenance management cycle.
What do you risk by sticking to manual repair license management
Repair workers are experiencing many of the demographic changes we see in manufacturers and other key insurance workers. There are a lot of repairers looking to retire in the next few years, and there aren't enough workers coming in to replace them. In addition, repairers often experience a lot of churn as a job. Attracting and retaining the next generation of repairers will not be easy.
In addition, many reformers get their feet wet, so to speak, in some of the most stressful situations possible. Major loss events drive the rectifier influx cycle for many insurance companies, as carriers work to deploy as many rectifiers in affected areas as possible. Unfortunately, managing this process in spreadsheets and estate databases can mean accidentally sending the wrong people to the wrong places, assigning multiple adjusters to the same claim, or assigning multiple claims from a policy owner to different adjusters. This chaos is accepted as normal by carriers and adjusters alike, but it is undoubtedly stressful for adjusters and employees, and it creates frustration for your policyholders.
This confusion of excessive and overlapping claims tests creates a blurred environment that makes it difficult to accurately analyze which members of your repair team are delivering on your promises and improving your reputation, and placing the bill.
Raising the bar on your repairman licensing and management
What if there was a different way to deal with maintenance and management licenses?
We've outlined best practices to transform your approach to adjuster management to make tip-to-tail licensing, claims management, and settlement a low-risk, high-return process that delivers on your bottom line.
In our guide, you will learn:
- Current challenges that separate carriers and fixers
- Five best ways to turn your repair license into a real partnership
- A vision of the possible future state of your repair power
Don't wait for chaotic situations, manual compliance, and high-pressure deadlines to wreak havoc on your working conditions and reputation. Learn how to make sure you have the right people in the right places, both within your management team and in the regions most closely associated with their licenses.
Take your claims management to the next level and transform your claims process: Download our guide today and learn how your adjuster management process can be a business differentiator instead of a liability.
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