Allstate is here to help

Allstate is here to help clients rebuild their lives and take the first steps to recovery following Hurricane Helene. Our National Crisis Team is moving quickly to reach our customers and the community as quickly as possible.

• Mobile Payment Centers are moving quickly to set up in the most affected areas. We are ready to help customers and expedite claims. Locations of Claims Centers can be found here.
• We provide faster claim services through the Allstate mobile app, advanced photo and video technology and faster payments of covered claims to customers.
• We use a combination of people and technology to balance claims volume and better support our customers.

Things you can do:

• Start your application. Submit your application online or through the Allstate® mobile app.
• Update your information. Use MyClaim to edit contact information and add payment information for faster processing.
• Separate damaged and undamaged personal belongings. If it is not safe to keep any damaged personal items, take photos or videos for your claims team to review, and dispose of the items properly.
• Make a temporary fix. If necessary, have a qualified repair service or contractor make temporary repairs to prevent further loss. Make sure you keep the bill or invoice and give it to your claims team to consider as part of your claim. Take lots of pictures before any adjustments take place.

Things to know:

Claim process: Depending on your policy, you can expect the following steps in the claim process:

1. Make a claim – File your claim as soon as possible by calling 1-800-54-STORM, visiting a mobile search centercommunicating with any Allstate agent, using Allstate^SM Mobile app, or log on to Allstate.com.

2. Talk to a member of the disaster team – A member of the disaster claims team will contact you to answer your questions and determine the best way to handle your loss.
3. Measure the damage to get an estimate – Your adjuster will assess the damage and determine the necessary repairs and/or replacements, and prepare an estimate of the total damages.
4. Review your rating – Your adjuster will discuss with you the amount of damage and compensation based on your policy provisions, terms and coverage.
5. Termination of your claim – Your adjuster will close your claim by sending you the appropriate documentation and/or applicable payments and by answering any questions you may have.

Contractor Fraud: After any disaster, it is common for contractor fraud to occur. While many home improvement contractors are trustworthy and do quality work, some are not. To help you choose a reliable, reputable contractor, look out for contractors with any of the following signs:

• The claim will be approved by FEMA or other agencies.
• Get out of the country, especially after a disaster.
• Advance payment is required to schedule a job.
• Offer unsolicited services.
• It forces you to sign electronic documents quickly.

Additional resources: Whether you're an Allstate customer or not, we share common insurance information, important government services available to you and quick safety and recovery tips in our Allstate Good Hands Recovery Guide.

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