After nearly a century of helping people overcome disasters, we know that the aftermath of a hurricane is an emotional time. We know that getting your health back in shape is a priority. That's why we're ready to help customers now and expedite claims.
Fast Response and Support
- After the Hurricane HeleneOur Mobile Claims Centers are on the ground, providing personal support to our customers.
- To answer Hurricane MiltonOur team goes in and sets up in the hardest hit areas to provide local support and expedite the claims process.
- You can find the locations of all Mobile Application Centers here. Check back often as locations are updated.
- We use advanced technology, including the Allstate mobile app, to provide fast delivery services. This includes using photo and video technology to quickly assess and provide prompt payments for covered claims.
- We use both human expertise and advanced technology to efficiently handle the high volume of claims and provide the best possible support to our customers.
Steps You Can Take
- Check to make sure everyone is safe. First and foremost, protect the safety of your loved ones, and let others know you are okay.
- Do not enter your home unless you know it is safe. Power lines, standing water or natural gas leaks may be exposed. If you are concerned that it may not be safe, do not enter.
- Start the claims process as soon as possible. You can submit your application online, using the Allstate® mobile app, calling 1-800-54-STORM, visiting the mobile application center, or visiting any Allstate agent.
- Update your information. Use MyClaim to update your contact and payment information for faster processing.
- Document damage. Separate damaged and undamaged items. If it is not safe to keep the damaged items, have your claims team take pictures or videos and dispose of them properly.
- Make a temporary fix. If necessary, hire a professional contractor to make temporary repairs to prevent further damage. Keep all receipts and give them to your claims team. Take pictures before any repairs are made.
Understanding the Claims Process
Depending on your policy, after you submit your claim to us, the process usually involves the following steps:
- Initial Contact: A member of the disaster claims team will reach out to answer your questions and guide you through the process.
- Damage Assessment: The repairman will assess the damage, determine the necessary repairs or replacements, and prepare an estimate.
- Update and Solution: Your adjuster will discuss the damage estimate and payment based on your policy. They will complete your application by sending the necessary documents and payments.
Beware of Contractor Fraud
After a disaster, be aware of contractor fraud. Most contractors are reputable, but some may take advantage of this situation. Beware of contractors who:
- The claim will be approved by FEMA or other agencies.
- Get out of the county, especially after a disaster, like a hurricane.
- Advance payment is required to schedule a job.
- Offer unsolicited services.
- It forces you to sign documents quickly.
If you believe you have been contacted by an unlicensed or unscrupulous contractor, or solicited to make an insurance claim, contact your insurance company, local police or the National Insurance Crime Bureau hotline at 800-TEL-NICB (800-835-) 6422). You can also submit your information to TIP411, keyword “CONSULTANCY” and remain anonymous if you wish.
Additional Services
Whether you're an Allstate customer or not, we provide general insurance information, important government resources, and safety and recovery tips in our Allstate Good Hands Recovery guide.
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